"A great stay."

I have been to the Best Western Ville Marie two times now on business and I must say that the staff have been wonderful and very accommodating. They have made my stays with them very comfortable. I highly recommend staying here. There is plenty of shopping a few minutes walk and amazing restaurants. Rooms are spacious and very clean. For the price, this place is a MUST stay when you travel to Montreal.

"Great hotel! Awesome Location! Love it!"

This is my second time to Montreal and staying at the Best Western. The manager Sam is wonderful!!! He is so sweet and accommodating to me and my friends. The staff has always been so helpful and friendly.

The location is great, close to shopping, hiking on Mount Royale and subways. The rooms are very clean and the beds are soooo comfortable. ahhh!

Can't wait to come back to Montreal - thanks Best Western!

"Awesome staff!"

I travelled to Montreal on a business trip for 2 days and stayed at the Best western Ville Marie for 2 days on January 28-29. A very pleasant stay. I was impressed by the awesome attitude of the staff there, always smiling and at your service. Great location in the heart of downtown. Can be a bit noisey at night... but hey, its downtown! Room was very clean and bed was comfortable. Definitely a positive experience! I recommend it!

"Charming Hotel in a Wonderful Location"

This is a charming hotel with a European feel in a wonderful location, very near to McGill University, St. Catherine's St. (a major shopping area), Mont Royal Park (a scenic area with hiking, biking and running trails), and not too far from St. Denis St. (a fun, colorful street). We stayed there twice in 2011 while we looked at McGill for our daughter. We walked everywhere but it is also close to the Metro (subway) which is pretty extensive and easy to use in Montreal. The staff is friendly and very helpful, especially the manager, the front desk staff and the concierge. The lobby and sitting room are charming, and the rooms are comfortable and well-kept. The coffee shop downstairs, Café Castel, makes grabbing breakfast or a light lunch easy.

"An Unexpected Gem"

I travel for business and was tired of the excessive charges and surcharges of the premium chain hotels. Searching for hotels in Montreal, I discovered the Best Western Ville-Marie and saw that it received good ratings and decided to give it a shot. It's in the heart of the Montreal business district, and easily accessible to offices, shopping, and so on.

Boy, was I impressed! The hotel was very clean and modern, and the staff delightfully attentive and responsive. The beds were a definite step up in quality and comfort over others in this class, and the heating and ventilation systems were quite (a big problem for me).

he best surprise for me was the Lebanese restaurant, which surprised me at a BW. It was recommended that I try the fillet mignon shish-kababs, and they were succulent. The wine list featured a Lebanese choices as well, that accented the meal nicely.

This hotel definitely hits the mark for business-oriented travelers who need good value but appreciate a fine experience. I was delighted and will definitely return.

Stayed in October 2011,

David M. - Ontario

Rafik,

I stayed at your hotel August 20 - 26 of this year. I was with the group from the YMCA. From the moment I checked in on Sunday afternoon until I left early on Friday morning, I was treated with the utmost respect and courtesy.

When I checked in, I asked the receptionist where to go shopping. He told me where to access all the underground shopping. He was very courteous and helpful. When I came back, he asked me how it went. I was very pleased with his attention. The personal touch is so important. Also, when I checked in, I asked for my breakfast vouchers. The clerk didn't have any and said he would check with the YMCA. The next time I came back, the vouchers were there. I thought that was very prompt service.

I was usually the first to arrive at breakfast every morning. I was immediately met with a cheery, "Good morning. Would you like coffee?". One morning I was at breakfast for fifteen minutes by myself and had a wonderful chat with the server.

Our room was a little cool so I stopped by the desk and asked for a heater. A worker with a heater turned up instantly at our room door.

I had an excellent healthy supper in your dining room one evening. It was sole with grilled vegetables and roasted potatoes. I loved it. I was by myself and the waiter was very attentive.

On the morning I left, I was in the dining area before breakfast was set up. It seemed no problem to the waiters that I was early, and coffee appeared miraculously. After breakfast, a cab was called for me and it was there in five minutes. When I sneezed, the receptionist offered me a tissue. When I sneezed again, she gave me more tissues for my journey.

All of this attention made me feel very welcome. I noticed the clerks paid attention to everyone. I could see smiles everywhere. All people want is to feel good, and your employees know how to do it -- just pay attention to people.

I'm writing this email because I feel great about my stay at your hotel. I can't wait for the next time.

Sincerely,

June S

Dear Rafik,

Our first 2 days (arrive: 27/9 - depart: 29/9) of the recent Titan Eatern Extravaganaza tour (EAS125) was spent at your hotel which required an early start on the day of our departure. I would like to say a particular thank you to Mangala who made a special effort on our last morning to make sure that our group was accommodated at 6.30 am with good customer service.

Yours sincerely,

Clive B.
Tour Manage

Honorer d'être les premiers à commenter ce charmant hôtel où le personnel est très accueillant et toujours disponible, les chambres sont chaleureuse et le restaurant... je vous laisse imaginer !

Mangala la manager du restaurant, est une personne pleine de vie qui saura vous accueillir avec tellement de chaleur qu'elle vous donnera l'envie de revenir !

Didier et Joëlle, clients de l'hôtel

Bonjour Rafik,

Je tenais à vous remercier pour votre accueil et collaboration pour notre événement d'hier.

La courtoisie et le service de votre équipe a été impeccable. Votre enthousiasme et disponibilité tout au long de l'organisation a aussi été extrèmement apprécié.

Encore merci à vous et votre équipe pour avoir participer au succès de notre rencontre.

Je serai en attente du détail et de la facturation finale.

Je vous recontacte sans faute pour de futurs événements !

Bonne journée et au plaisir,

Julie
Coordonnatrice, services aux membres
Association des agences de publicité du Québec